Monitoring and managing IT as a Service

Enterprise IT is in the middle of a journey driven by the twin pressures of new technology and new business priorities. Zenoss helps organizations successfully navigate the journey.

New server, networking, storage, virtualization and cloud technologies drive the need for unified management. When a problem spans more than one technology silo, you need a single console presenting consistent information to drive fast incident resolution. Zenoss unified monitoring saves time and resources by allowing you to monitor physical and virtual IT environments from a single pane of glass.

You're also being asked to work more closely with the business, delivering services instead of technology. Delivering services instead of managing devices means significant changes to IT operations. Zenoss Service Impact Management will help you understand how individual device issues affect business service delivery and identify the root cause of service outages and performance problems within the IT infrastructure.

To survive these changes, you'll need to simplify IT operations. The more you can unify management, the faster you can automate integration, the more quickly you can adapt a solution to your business needs, the more successful you'll be. Zenoss is open and extensible, providing both a ready-to-use solution and an adaptable platform for today and tomorrow.

Physical /
Virtual /
Cloud

Services

Applications

Servers

Network

Storage

Environment

Element Managers

Zenoss Service Dynamics is a single product that delivers end-to-end service assurance for real-world, hybrid IT that spans physical, virtual and cloud-based infrastructure.

The key functions that make up Zenoss Service Dynamics include:

• Impact & Event Management
• Analytics & Optimization
• Resource Management

Learn how we can help you solve your biggest IT management challenges by rolling over the sections in the diagram.

Real-Time Service Model

Zenoss Service Dynamics delivers unified, real-time understanding of the entire IT environment including resources, services, relationships, dependencies, state and configuration.

Unlike traditional configuration databases that are updated in batch mode, the Zenoss model is maintained in near real-time through a series of discovery and modeling techniques that track configuration changes as they happen across the entire infrastructure. Like every other aspect of the product, this model can be easily extended through its open API.

Service Impact & Event Management

Put the service perspective at the center of your IT operations. Next generation event management, impact management and root cause analysis that dramatically simplifies service management across your entire IT environment.

• Automatic, real-time service dependency mapping
• Easy configuration through simple "policy gates"
• Real-time service impact analysis at scale
• Automated root cause analysis and event filtering
• Scalable, open, cross-domain event management platform

Analytics & Optimization

Gain deep understanding across your entire IT infrastructure – physical, virtual and cloud – with powerful reporting/analytics that tracks utilization and forecasts future capacity needs.

• Turnkey operations data warehouse with automatic population and data normalization
• Unified platform includes visualization and dashboards
• Out-of-box and ad-hoc analysis
• Predictive forecasting to drive planning & optimization
• Open platform easily integrates with external data sources

Resource Management

Unify the monitoring of your entire IT infrastructure on a single, scalable, easy to extend platform. Simplify resource management across virtual, physical and cloud-based infrastructure.

• Unified monitoring across all applications, servers, networks, storage, etc.
• Normalized performance, availability and event management
• Automatic discovery, modeling and configuration tracking
• Simplified deployment with agentless collection and powerful template management